FAQ's



JUMP TO A QUESTION:

Q: WHEN IS THE BEST TIME TO REACH CUSTOMER SERVICE?

A: The best time to contact customer service is during LORAC Business Hours: M-F 8am-5pm PST (Excluding Federal Holidays).

Q: WHERE CAN I FIND LORAC COSMETICS?

A: You can purchase LORAC Cosmetics from this website, from our 1-800-845-0705 customer service line, ULTA, ULTA.com, select Kohl's stores, Kohls.com, Beauty.com, Dermstore.com, Beautybar.com, Nordstrom.com, select Nordstrom Rack stores, HSN, HSN.com, Zappos.com, Naimies, and select boutiques across the USA. To locate a retailer near you, CLICK HERE

Q: IS MY INFORMATION SECURE?

A: LORAC realizes that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. LORAC uses industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet helps protect your online transaction information from third party interception.Beauty Center

Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk. For more information regarding LORAC's Privacy Policy, CLICK HERE.

Q: DOES LORAC TEST ON ANIMALS?

A: LORAC does not conduct, condone, nor endorse testing on animals.

Q: DO YOU OFFER SPECIAL RATES FOR MAKEUP ARTISTS?

A: If you are a makeup artist, please contact the boutique below for LORAC's 20-40% off Professional Makeup Artist Discount:

NAIMIE'S Beauty Center • naimies.com • 12640 Riverside Drive, Valley Village, CA 91607 • 818.655.9933

Q: WHY ARE YOUR DISCONTINUING MY FAVORITE PRODUCT?

LORAC is always striving to create new and better products for our customers to enjoy, which means some products become discontinued in order to create room for the new products. If something has become discontinued, we'd be happy to direct you to something similar, so please call our CONTACT US if you'd like any recommendations.



SHIPPING QUESTIONS & POLICIES


Q: Does LORAC accept international orders?

A: No. LORAC accepts US orders only: loraccosmetics.com online orders will be shipped to US addresses only. We apologize for the inconvenience. You must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States. There are some services you can find, when searching online, that will set-up US addresses for international shopping, and you are welcome to give that a try, however, the above stated requirements are necessary to shop on loraccosmetics.com

Q: DOES LORAC DELIVER TO A P.O. BOX?

A: No. LORAC will ship via UPS and due to their regulations, shipments will not be delivered to PO Boxes. Orders sent to a PO Box will need to be rerouted or cancelled.

Q: What is the processing time for a typical order?

A: Orders received between Monday - Friday are usually processed within 2 business days from order confirmation. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday.

Hazardous Materials: Certain items considered Hazardous Materials (HAZMAT) include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, nail polish etc.) and are required by the U.S. DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.

Q: What are the delivery times for a typical order?

A: Loraccosmetics.com offers UPS Ground, 2nd Day Air, and Next Day Air deliver Monday - Friday. UPS delivery time is dependent upon method chosen: 2-7 business days from UPS Ground; 2 business days for 2nd day air.

Q: What method of delivery does LORAC use?

A: UPS is LORAC’s preferred method of delivery. Below are shipping options provided by LORAC and their costs.

DELIVERY OPTION                         
TOTAL AMOUNT of TRANSACTION (Not Including Tax) DELIVERY   COST
PROCESSING TIME CARRIER DELIVERY TIME
 UPS GROUND
 No Minimum     
 FREE Within 2 business days from order confirmation 2-7 Business Days
 2nd DAY AIR
 Any Amount
 $17.95 Within 2 business days from order confirmation 2 Business Days
 NEXT DAY AIR
 Any Amount
 $29.95 Within 2 business days from order confirmation 1 Business Days
 HAWAII & ALASKA
(2nd DAY AIR ONLY)
 Any Amount
 $24.95 Within 2 business days from order confirmation 2 Business Days

Free Ground Shipping

Expedited shipping not included. For expedited shipping (2nd day/Next day), please see shipping grid. For orders over $100, adult signature will be required at time of delivery. Offer is not transferable, exchangeable, or redeemable for cash. We reserve the right to modify or cancel Free Ground Shipping at any time. Please see LORAC Terms and Conditions for additional information.


RETURN QUESTIONS & POLICIES


Q: Can I return a purchase from a retail store to loraccosmetics.com?

A: No, you must return the merchandise to the same retailer you purchased it from.

Q: Can I return a purchase from a loraccosmetics.com to a retail store?

A: No, you must return purchases made on loraccosmetics.com back to loraccosmetics.com. Please contact customer service for returns.



ORDER QUESTIONS & POLICIES


Q: How do I get an order confirmation?

A: When an order has been successfully placed, an order confirmation email will be automatically sent to your email inbox. If you do not receive this email, please CONTACT our customer service to confirm your order.

Q: How do I know when my order has been shipped?

A: When the warehouse has prepared and packed your order and it is ready to be shipped, you will be receiving a Shipment Confirmation e-mail in your inbox. The majority of our orders are shipped within 2 business days after order confirmation. You can expect to receive this e-mail within the 1 - 2 business day timeframe. The e-mail contains the details of your shipment as well as a tracking number and link to the selected carrier site. You can click on the tracking number located near the bottom of the e-mail to track your order.

 
/LORAC_FlashBulbs.jpg