PRIVACY POLICY



At LORAC Cosmetics, LLC we are committed to protecting your privacy. This privacy policy describes the personal information we collect about you, why we collect it, how we use and protect it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. This Privacy Policy covers any personal information we obtain whether via  webSite that LORAC owns or controls (today or in the future), including www.LORACcosmetics.com and mobile applications (collectively, “Site”) or third party social media channels (“LORAC Channels”), including, but not limited to, Twitter, Facebook, Instagram, YouTube, and Pinterest.

If our practices change, we will post an updated version of this policy and note  the “Last Updated” date that appears above. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of any Site, App or LORAC Channel  constitutes your consent to be bound by the revised policy.

What Information We Collect

You have many ways to provide information to LORAC.

You can create a personal shopping account with LORAC. This account will allow you to shop faster and easier, and to check on order status and history. In creating this account, you authorize LORAC to store your name, birthday, email address, telephone number and shipping and billing addresses. You should keep your account information current and complete. Please see our Terms of Use regarding how you can update or correct the information associated with your account. Your account will have a password that you will create. You may not use another person’s account or password without their permission and you should protect the confidentiality of your account and password information by logging out of your account at the end of each shopping session.

You can be added to the LORAC mailing list; subscriptions to the mailing list can be cancelled at any time.

You can participate in LORAC contests, sweepstakes and promotions as long as you meet eligibility requirements and comply with all applicable rules. As part of your participation, we may request your name, mailing address, e-mail address and other information in order to administer the promotion, notify winners, etc.

When you submit a request, review or comment to our customer service department or participate in any interactive services LORAC offers (today or in the future), we may ask you for your e-mail address or other contact information so we can follow up with you and we may obtain other personal information about you.

When you complete a survey on-line, we may ask for certain information from you, including your age, zip code, shopping habits, e-mail and/or mailing address.

When you place an order on our Site, we will link you directly with our third-party payment processor who will collect your billing and payment information and  use your information to process and fill your order. We may send you an e-mail to confirm or update you on your order. We may also need to contact you by regular mail, e-mail or phone if we have any questions regarding your order.

How We Use the Information We Collect

We may use the information you provide to us to send you  products that your request.  We may also use information you provide to us to personalize your shopping experience by using your product interests and purchase information to recommend other products, services or promotions that we believe may interest you, including those of other companies. We may also notify you of functionality changes to the Site. Information obtained through our Site may be intermingled with and used in conjunction with information obtained through sources other than our Site, including both offline and online sources. Finally, we may also use your personal information to administer and fulfill contests and other promotions that you enter, to help us address problems with and improve our site design, products and services, to protect the security or integrity of our Site and our business, and to facilitate social sharing functionality.

How We Share the Information We Collect

LORAC may share your personal information with our marketing or advertising partners and with companies that perform services for us, such as fulfilling orders, delivering packages, sending and managing postal mail, email and other electronic communications, analyzing customer data, providing marketing assistance, processing credit card payments, storing of data on external servers, investigating fraudulent activity, conducting customer surveys and providing customer service. Even with this access to personal information necessary to perform these functions, those third parties are not authorized by LORAC to disclose your information for any other purposes. LORAC may disclose personal information if required by law or legal process.

Except for the sharing of personal information as described in this Privacy Policy, LORAC does not otherwise sell, rent or license the personal information of our customers. If we change this policy, we will post a notice in this Privacy Policy and on our home page. However, LORAC may provide your personal information to any other entity that acquires all or a portion of LORAC’s organization by merger, reorganization, operation of law, or a sale of some or all of LORAC’s assets. Additionally, LORAC may provide your personal information to service providers or contractors to process credit cards on its behalf and to assist LORAC with sending communications and performing other marketing and support functions.

Cookies, Pixel Tags, and Tracking

LORAC has a number of ways that it can offer better service and improve the shopping experience on our Site.

We collect information about how you use our Site by setting and accessing cookies on your computer. A cookie is a small piece of information sent by our Site that is saved on your hard drive by your computer's browser. The cookie holds information our Site may need to personalize or enhance your experience and to gather statistical data, such as which pages are visited, the internet provider's domain name and the addresses of the Site visited immediately before coming to and immediately after leaving the Site. The information in the cookie lets LORAC trace "clickstream" activity (i.e., the paths taken by visitors to our Site as they move from page to page) to enable us to better serve our customers by revealing which portions of our Site are the most popular. Cookies also help us improve your shopping experience by, among other things, keeping track of your preferences, recognizing you if you have a shopping account, and tracking your shopping basket as you shop. Cookies contain absolutely no personal information so if any of your personal information needs to be accessed during your visit to the Site, you will have to log in or otherwise authenticate yourself. We may link the anonymous visitor ID from your cookie to a user ID in our database to help us analyze web traffic and statistics. From time to time, other companies may help us with data research and analysis, but they will be prohibited from using that data for any other purpose. You may disable cookies on your browser. Please review your browser's instructions for doing so. Note that certain features of the Site may not be available if you delete or reject cookies.

We may use pixel tags (also called web beacons or “clear” gifs) on our Site. They can help us analyze what our customers like to do on our Site and the effectiveness of our features and advertising. They can also help us customize your browsing and shopping experience. We may use information collected through pixel tags or tracked links in combination with your personal information. We may also combine personal information you provide to LORAC with other personal information (such as purchase history and demographic information). If we work with other companies to help us track, collect and analyze this information, they will be prohibited from using this information for any other purpose.

The Site use Google Analytics (and in the future may use other similar Site or services), a web analytics service provided by Google, Inc. (“Google”), to better assist us in understanding how the Site are used. Google Analytics will place cookies on your computer that will generate information that we select about your use of the Site, including your computer's IP address. That information will be transmitted to and stored by Google. The information will be used for the purpose of evaluating consumer use of the Site, compiling reports on Site activity for our use, and providing other services relating to Site activity and usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that by doing so, you may not be able to use the full functionality of the Site. The use of cookies by Google Analytics is covered by Google's privacy policy. From time to time, we may enter into agreements with other third party providers for web analytic and other similar services. If we enter into such an agreement, we may share your information, including personal information, with the provider or such provider may have access to and collect your information on our behalf. Your information, including personal information, may be stored with the provider.

LORAC may also work with advertising partners that use cookies, pixel tags and other tracking technologies to serve advertisements on behalf of their retail clients (like LORAC), across the Internet, including to you after you have visited our Site. These advertising partners engage in remarketing, online behavioral advertising and ad delivery and reporting. With respect to LORAC, these advertising partners may collect anonymous information about your browser as it makes visits to websites across the Internet (including our Site) and your interaction with our advertising and email communications. This anonymous information may also be used to tailor advertising for you and others elsewhere on the Internet. LORAC will have access to the information collected by these advertising partners and can then use it in combination with personal information provided by you to enhance your experience on our Site. Because our advertising partners serve ads on many different websites, they are able to compile information over time about where you, or others who are using your computer, saw and/or clicked on the advertisements they display. Our advertising partners may share that information with us and we and/or our advertising partners may use this information to make predictions about your characteristics, interests or preferences and to display targeted advertisements that our advertising partners believe may be of interest to you. Our advertising partners may also associate this information with your subsequent visit, purchase or other activity on participating advertisers’ website in order to determine the effectiveness of the advertisements. For more information about how targeted ads work, visit Managing Your Privacy at the Network Advertising Initiative website.

Your browser and other mechanisms may permit you to send do-not-track signals or other similar signals to express your preferences regarding online tracking. To the extent you employ such browser do-not-track signals or other similar mechanisms, we will use commercially reasonable efforts to honor such requests received by us to the extent we have the capacity and resources to identify and process your request. Due to the potential for rapid and diverse developments of technology in this area, we cannot guarantee that we can process every type of request that exists or may be developed in the future. As noted above, third parties, such as our advertising partners, may collect data that relates to you. We cannot control third parties’ responses to do-not-track signals or other such mechanisms. Third parties’ use of data relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.

Secure Shopping

LORAC uses Secure Socket Layers (SSL) to encrypt orders. In addition, we use third party credit card processors to process all credit card transactions that have validated their compliance with the Payment Card Industry Data Security Standard. When you have finished shopping and begin the checkout process, you will move into the secure area of our site and your credit card information will be provided directly to our third party processor and not to LORAC. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. You acknowledge, however, that no transmission of data over the Internet or mobile phone devices can be guaranteed to be 100% secure, despite our efforts. We also cannot protect financial or personal information that is not under our control. Thus, while we will use every means possible to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties.

Children’s Information

In compliance with the Children's Online Privacy Protection Act of 1998, LORAC does not knowingly request, accept or use personal information from children under 13 years of age. The Site are not designed for children. If you are under 13 and want to make a purchase, please have a parent place the order for you. If LORAC receives actual knowledge that a shopping account has been opened by someone under 13 years of age or information has been provided by someone under 13, LORAC will eliminate all personal information relating to that individual from our records.

Consent for Mailing

If you live in the United States and sign up for emails on our Site, you may receive periodic mailings, telephone calls, e-mails or other communications from us with news or other information on events, products, discounts, special promotions, or other offers from or on behalf of LORAC. If at any time you wish to stop receiving communications from us please send us an email to customercare@loraccosmetics.com with the phrase "Privacy Opt-out: LORAC Mailings" in the subject line, or write to us at the address provided below, and we will remove you from our mailing list. Alternatively, for e-mail communications, you may opt out of receiving such communications by following the unsubscribe instructions set forth at the bottom of most promotional e-mail messages from LORAC.

If you are a resident of Canada, by signing-up to receive emails from LORAC you are expressly providing LORAC Cosmetics, LLC, with your permission to send you periodic commercial electronic messages. You may revoke this consent at any time by emailing customercare@loraccosmetics.com with the phrase “Privacy Opt-out: LORAC Mailings” in the subject line, or writing to us at the address provided below, and we will remove you from our mailing list.

If you are a resident of the European Union, by signing-up to receive emails from LORAC you are expressly providing LORAC Cosmetics, LLC, with your direct, individual permission to collect and store your email address and to send you periodic electronic messages. You may revoke this consent at any time by emailing customercare@loraccosmetics.com with the phrase “Privacy Opt-out: LORAC Mailings” in the subject line, or writing to us at the address provided below, and we will remove you from our mailing list. You expressly waive any claim you could bring against LORAC in connection with collecting and storing your email address in accordance with your directions provided that LORAC deletes your email address upon request.

International Transfers

We store your personal information in the United States. If you live in Canada or another country outside of the United States, you understand and agree that your personal information may be transferred to and processed in the United States, and that we may be required to use or disclose your information to a third party, including a government authority, in connection with a legal action or other proceeding, including without limitation, in response to a court order or a subpoena.

If you live in any country located with the European Union, then, in consideration of the promises made below, you grant LORAC your express, individual consent to transfer any information you provide to the United States and to process your information and store such information on servers located within the United States.  In exchange for this express consent, LORAC agrees to the following privacy principles:

  • LORAC will provide you with written notice in email form any time that we make any change to this privacy policy or our practices for storing, using, disclosing, and protecting your information.
  • You can review and change your personal information (such as your name and contact information)  in your account and you can instruct LORAC to delete or remove your information from our servers by emailing customercare@loraccosmetics.com or writing to us at the address provided below. Please note that any request to update your personal information may take up to 10 days for an email request and 6-8 weeks for your postal mail request.
  • LORAC will use industry standard security protocols and programs to protect the integrity and security of your  information, including limiting access only to those personnel that have a need to access your data to provide the Site to you.
  • In the event that LORAC transfers your information to a third party or uses subcontractors to process your information, we will remain accountable to you for onward transfers.

If you believe that LORAC has not adhered to this privacy policy, please contact us by e-mail at customercare@loraccosmetics.com.  We will do our best to address your concerns.  If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.  If we are unable to reach a resolution to the dispute to your satisfaction, we will settle the dispute exclusively under the JAMS Streamlined Arbitration Rules or JAMS International Mediation Rules (http://www.jamsadr.com).

California Privacy Rights

If you are a California resident, you have the right to request information from us regarding the manner in which LORAC shares certain categories of personal information with third parties for their direct marketing purposes, in addition to the rights set forth above. Under California law, you have the right to send us a request at the designated address listed below to receive the following information:

  1. The categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year; and

  2. the names and addresses of the third parties that received the information; and 3. if the nature of the third party's business cannot be determined from their name, examples of the products or services marketed.

This information may be provided in a standardized format that is not specific to you. The designated email address for these requests is: customercare@loraccosmetics.com.

User Consent

You acknowledge that this Privacy Policy is part of the Terms for your use of the Site and you agree that using the Site signifies your assent to LORAC's Privacy Policy. LORAC reserves the right to change this Privacy Policy at any time, without advance notice. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. As we may make changes from time to time without notifying you, we suggest that you periodically consult this Privacy Policy. Your continued use of the Site after the effective date of any modification to the Privacy Policy will be deemed to be your agreement to the changed terms.

Contact Us

If you have any questions about your privacy or security on our Site, please email us at customercare@loraccosmetics.com and include your name and address in the message or via the contact us page or by calling customer service at 1-800-845-0705.